Returns and Refunds Policy – Evexia Nutrition Limited

1. Returns and Cancellations

a. We want you to be fully satisfied with your purchase from Evexia Nutrition Limited. If, for any reason, you are not entirely happy with your order, you may request a return and refund in accordance with the terms outlined in this policy.

b. Due to the nature of the products we sell (consumable supplements), certain restrictions apply to returns and refunds. Please read this policy carefully to understand your rights and responsibilities.

2. Returns Eligibility

a. To be eligible for a return and refund, the following conditions must be met:

– The return request must be initiated within 14 days from the date of delivery.
– The product(s) must be unopened, unused, and in their original packaging, with all seals and labels intact.
– Products with broken seals or packaging that has been tampered with are not eligible for return.

b. Unfortunately, we cannot accept returns for perishable or personalized items, as well as products that are not in compliance with the conditions stated above.

3. Initiating a Return

a. To request a return, please contact our customer support team at [email address] or call [phone number]. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.

b. If the return is approved, you will receive a Return Merchandise Authorization (RMA) number. Please include this number on the outside of the package when returning the product(s) to us.

4. Return Shipping

a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong product shipped, damaged product).

b. When returning the product(s), we recommend using a trackable shipping method and purchasing insurance to ensure safe delivery. We shall not be held liable for any items lost or damaged during return shipping.

5. Refunds

a. Once we receive the returned product(s) and verify that they meet the eligibility criteria, we will process the refund. Please allow up to 14 days for the refund to be credited to the original payment method.

b. If the return is approved due to an error on our part or a damaged product, we will also refund the reasonable cost of return shipping.

**6. Rejected Returns**

a. If the returned product(s) do not meet the eligibility criteria mentioned in Section 2, we reserve the right to reject the return and deny a refund.

b. In such cases, we will contact you to discuss alternative options, such as reshipping the product(s) back to you. Any associated costs for reshipping will be your responsibility.

7. Damaged or Defective Products

a. If you receive a damaged or defective product, please contact us immediately with photographic evidence of the damage. We will assess the situation and, if applicable, offer a replacement or refund.

b. Damaged or defective products must be reported within 48 hours of delivery to be eligible for a refund or replacement.

8. Statutory Rights

This Returns and Refunds Policy does not affect your statutory rights as a consumer under UK laws.

9. Contact Information

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team at [email protected]

This Returns and Refunds Policy was last updated on 01/07/2023.

By purchasing products from www.evexianutrition.com, you agree to adhere to the terms outlined in this Returns and Refunds Policy.