Delivery Information

Last updated: 30 September 2026

How and when your order gets to you, and how click and collect works at our Datchet shop.

1. Where we deliver

We currently deliver to addresses in the United Kingdom only.

2. Dispatch

We aim to dispatch orders within 1 to 2 working days. Orders placed at weekends or on bank holidays are dispatched the next working day.

3. Delivery costs and times

The delivery options available for your address, their prices and estimated delivery times are shown in your basket and at checkout before you pay.

We use tracked services and send tracking details by email once your order has been dispatched.

4. Click and collect

Choose click and collect at checkout to pick up your order free of charge from 10a High Street, Datchet, SL3 9EA. We email you when it is ready. Please bring your order number. Opening hours: Monday 12pm to 6pm, Tuesday 12pm to 6pm, Wednesday 12pm to 6pm, Thursday 12pm to 6pm, Friday 12pm to 6pm, Saturday 10am to 4pm, Sunday 11am to 4pm.

5. Missed deliveries

If you are not in, the courier will usually leave a card or try again. Parcels returned to us as undeliverable can be re-sent for a further delivery charge, or refunded minus the original delivery cost.

6. Damaged or missing parcels

Tell us within 48 hours if your parcel arrives damaged, and within 7 days of the expected delivery date if it has not arrived. Email [email protected] with your order number and we will sort it out.