Returns and Refunds Policy

Last updated: 30 September 2026

Changed your mind or received something that is not right? Here is how returns and refunds work for online, click and collect and in-store purchases.

1. Your 14 day right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel an online or click and collect order within 14 days of the day you receive the goods, without giving a reason.

To cancel, email [email protected] with your order number, or call 07566 654321. You then have a further 14 days to return the goods.

2. Items we cannot accept back

For health and hygiene reasons we cannot accept the return of supplements, food or drink products that have been opened, had the seal broken or been used, unless they are faulty. This includes tubs, bottles, shots, bars and sachets.

Shakers and accessories can be returned if they are unused and in their original packaging.

3. How to return an item

• Post it to us at: Evexia Nutrition, 10a High Street, Datchet, SL3 9EA. Please include your order number.
• Or bring it to the shop during opening hours with your order number or receipt.
• Use a tracked service. You are responsible for the item until it reaches us.

If you are returning an item because you changed your mind, you pay the return postage. If the item is faulty, damaged or we sent the wrong thing, we cover the cost.

4. Refunds

We refund you within 14 days of receiving the returned item, or of you giving us evidence you have sent it back, whichever is sooner.

Refunds go back to the original payment method. If you cancel your whole order we also refund standard delivery costs. We do not refund the extra cost of a premium delivery option you chose.

We may reduce a refund if an item has been handled more than necessary to inspect it.

5. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015 you are entitled to a full refund for goods that are faulty or not as described if you tell us within 30 days of delivery. After that you are entitled to a repair or replacement first.

Please email [email protected] with your order number and a photo of the problem. Products past their best before date on arrival will be replaced or refunded.

6. In-store purchases

Unopened, sealed items bought in the shop can be exchanged or refunded within 14 days with proof of purchase. Faulty items are covered by your statutory rights.